Orders

This article gives a general overview of the Orders section on Shopify.

On the Orders page, user can see a list of all the orders.

User can click on any of the orders to see more details related to that order.

 

Order status

• Fulfilled indicates that the payment was successfully processed and tickets have been issued for this order.
• Unfulfilled indicates that the payment was successfully processed and tickets are yet to be issued for this order.

Additional details

• event_no indicates the current active event number in the Admin Portal corresponding to this order.
• agreements indicates that the customer has consented to the terms and conditions on the checkout page when completing their lottery ticket purchase.
• org_id will be 0 by default, and will change accordingly if the Organizations feature is enabled for this client.
• membership_enrollment_product and membership_optin will only be present if the customer selected to become a member. More information on these fields can be found here.

 

Customer

• User can see the name of the customer, clicking on the name will take the user to the Customer Details page. More information on Customer Details can be found here<Link Customer Page after it is published>
• User can see the order history for this customer by clicking on the number of orders.
• User can see the email address of this customer
• User can see the shipping address and the billing address for this customer along with their contact phone number.

Conversion Summary

• User can see information related to the number of visits made by the customer to the website (Shopify will only show online sales channel details, in-venue sales will not reflect here), how often they visit the website, and how long it took for them to convert these visits into a purchase.

 

Order Risk

• Shopify provides out-of-the-box fraud analysis for all the orders and categorizes them into one of three buckets of risk - Low, Medium and High.