Uploading Device Log Files

Occasionally our support team will request you to upload log files from a specific device so our tech team can investigate a possible issue.  This can be done by doing the following:

1. Make sure your devices are enabled for an event.  If you are currently not running an event please setup a test event and once uploaded it can be put on hold.
2. On the handheld(s) you can go to the 50/50 application.
3. Tap on the three dots.
4. Select settings.
5. Tap on Upload Log File.
6. Once done e-mail our support team to let us know the logs have been submitted successfully.